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Faulty/Incorrect Goods Returns:
If you need to return a purchase because either we have made an error, or the item is proven to be faulty then we will reimburse reasonable return postage costs, normally capped at the level which we have charged to deliver the parcel to you (not including any Express Upgrade charges). We cannot be held responsible for unreasonably high postage costs so please check before incurring any cost. Please bear in mind that we may have to return the goods to the manufacturer for their assessment on whether the goods are actually faulty. All customers - please note the limit on return costs.
Perfect Goods Returns
If you changed your mind, didn't like the colour, ordered the wrong size and wish to return an order that you have purchased online or on the telephone and you notify us in writing within the statutory 14 day time limit, we will refund to the value of the goods purchased plus the basic original delivery charge, subject to the goods being returned in perfect condition. The basic delivery charge excludes any cost for enhanced service. If the goods are not returned in perfect saleable condition, an appropriate deduction will be made from your refund. You are responsible for all return postage costs. Export customers - please note the terms regarding responsibility for return costs.
If you change your mind and wish to return an order that you have purchased online or on the telephone outside the statutory time limit and up to a maximum period of 1 calendar month, we will issue a credit note to the value of the goods excluding the delivery charge. The goods will be only be credited if they are returned in perfect saleable condition. You are responsible for all return postage costs. We do not accept liability for returned items that are lost in the post. Therefore, please retain proof of postage. If you wish to exchange an item for a different size, then we may ask you for an additional delivery payment to cover the cost of the second delivery. We do not accept returns after 1 calendar month.
N.B. Any order which is personalised or made to customer specification is not covered by the Regulations. This includes e.g. any rope, wire, webbing, netting or chain that has been cut to length, spliced or altered in any way. If you have made an error in ordering a customer specified product then you are not entitled to a refund or a credit note. However, we will look more favourably on your situation if you are reordering the correct item and may offer you a partial credit depending on how 'saleable' we consider the item that you are returning.