We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@rotamarine.co.uk. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@rotamarine.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@rotamarine.co.uk.
Faulty/Incorrect Goods Returns:
If you need to return a purchase because either we have made an error, or the item is proven to be faulty then we will reimburse reasonable return postage costs, normally capped at the level which we have charged to deliver the parcel to you (not including any Express Upgrade charges). We cannot be held responsible for unreasonably high postage costs so please check before incurring any cost. Please bear in mind that we may have to return the goods to the manufacturer for their assessment on whether the goods are actually faulty.
All customers - please note the limit on return costs.
Perfect Goods Returns
If you changed your mind, didn't like the colour, ordered the wrong size and wish to return an order that you have purchased online or on the telephone and you notify us in writing within the statutory 14 day time limit, we will refund to the value of the goods purchased plus the basic original delivery charge, subject to the goods being returned in perfect condition.
The basic delivery charge excludes any cost for enhanced service.
If the goods are not returned in perfect saleable condition, an appropriate deduction will be made from your refund.
You are responsible for all return postage costs.
Export customers - please note the terms regarding responsibility for return costs.
If you change your mind and wish to return an order that you have purchased online or on the telephone outside the statutory time limit and up to a maximum period of 1 calendar month, we will issue a credit note to the value of the goods excluding the delivery charge.
The goods will be only be credited if they are returned in perfect saleable condition.
You are responsible for all return postage costs.
We do not accept liability for returned items that are lost in the post. Therefore, please retain proof of postage.
If you wish to exchange an item for a different size, then we may ask you for an additional delivery payment to cover the cost of the second delivery.
We do not accept returns after 1 calendar month.
N.B. Any order which is personalised or made to customer specification is not covered by the Regulations.
This includes e.g. any rope, wire, webbing, netting or chain that has been cut to length, spliced or altered in any way.
If you have made an error in ordering a customer specified product then you are not entitled to a refund or a credit note.
However, we will look more favourably on your situation if you are reordering the correct item and may offer you a partial credit depending on how 'saleable' we consider the item that you are returning.
The Returns Process
Please visit our Return Page
For further questions, please email info@rotamarine.co.uk
